Phillip Kaine

About Phillip Kaine

I am a dedicated and outcome-focused professional with an analytical mindset. I possess…

Experience

1. Assistant General Manager and Events Manager

   Dreamland Bar & Diner

   May 2020 — Present · Seattle, WA, US

   Work on a management team of 6 to create a restaurant & bar experience that is unparalleled in Seattle. Has a hands-on role in the creation and implementation of Dreamland’s vision, style, and panache. Manage a FOH team of 15+.Assistant General Manager:• Perform managerial duties including annual reviews, interview potential employees, execute action items from manager meetings, train new hires• Wrote Dreamland’s Standards of Service Handbook; ensure the team consistently works at that level of excellence• Created Dreamland’s Weekly Huddle protocols• Manage the floor and support the team by jumping into any role needed• Working knowledge of Tock and Toast software - create reports, build menus, set floor plans, create and launch ticketed events• Control of the music played to curate the energy, mood, and atmosphere; read the room to select the style of music played and to guide the journey of the night• Accept & put away shipments; maintain organization of dry goods and cleaning supplies storage areasEvents Manager:• Engage in detailed conversations with clients to determine their wants and needs; effectively manage a variety of communication methods: email, phone, zoom and in person• Modernized how we market, communicate, and sell our private event spaces; created and implemented a new sales model to retain more sold contracts; revenue increased due to bookings doubling in less than two months • Reorganized pricing structure of private events; wrote price sheets to include language that was more attractive to potential clients• Rewrote contracts; included inclusive language that did not deter potential clients while maintaining Dreamland’s control and legal footing • Set up and breakdown of events/parties - write the BEO, organize the space, set up food & water stations; set up a screen and projector; set up the DJ booth, microphone, and audio systems• Work with client’s budgetary parameters to provide the best party/event possible

Skills

• Time Management
• Organizational Development
• Project Delivery
• Leadership Development
• Adult Education
• Mentoring
• Coaching
• Blended Learning
• Problem Resolution
• Process Development
• Management
• Strategic Planning
• Talent Management
• Career Development
• Communications
• Stakeholder Engagement
• Microsoft Word
• E-Learning
• Staff Development
• Team Building
• Problem Solving
• Organization Skills
• Destiny
• Team Leadership
• Human Resources
• Distance Learning
• Program Management
• Administrative
• Public Speaking
• Performance Management
• Social Media
• Customer Service
• Marketing
• Training
• Project Planning
• Salesforce.com
• Cultural Awareness
• Stakeholder Management
• Instructional Design
• Leadership