Kai Alvason

About Kai Alvason

I have been working in the tech industry for over twenty years as a technical writer, editor, content strategist, and information architect, with a focus on creating comprehensive documentation programs for start ups and established organizations. My areas of experience include:* Writing and editing technical content for enterprise software and services with a focus on developer audiences * Creating multi-channel content strategies for customer-facing technical content, including knowledge bases, product documentation, and training * Content development for instructor-led and eLearning curricula and courses * Architecture of content creation, publishing, and management systems for XML and wiki-based (Confluence, TWiki, XWiki) publishing platforms * Editorial process and project management

Experience

1. Senior Technical Editor

   Mezmo

   Jan 2022 — Present · Seattle, WA, US

   Leading the technical information development organization, including product documentation, support communications, and educational content. In this role I have been responsible for architecting and managing the product documentation wiki, defining the style and voice of customer-facing technical information, and leading efforts with colleagues in Customer Success and Product Management to launch new technical content for major products and features.

Education

• Emory University

  PhD

  1993 — 1998

• The Johns Hopkins University

  Bachelor of Arts - BA

• St. John's College (MD)

  MA

  1990 — 1992