Phil Colston
Claims Supervisor/Single Interviewer at Progressive Insurance
- Role
- Claims Supervisor at Progressive Insurance
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Phil Colston
I have over 10 years of experience working in sales/account management and 5+ years of insurance experience. Currently, I work as an Claims Supervisor for Ohio and WV; leading and developing a team of claims adjusters. Competencies: leadership, sales, training, coaching, customer service, customer retention, problem solving, project management
Experience
Claims Supervisor
Oct 2021 — Present · Cincinnati, OH, US
The Supervisor Claims is responsible for the oversight of a team of claims representatives including the planning of staff work schedules, evaluation of their performance and the results they achieve. Acts as a coach and technical resource for their team. Decisions are guided by policies, procedures and oversight from managers- Maintains accountability for day to day management processes such as, performance management, coaching and development, and training of claims representatives- Implements Claims initiatives via appropriate change management channels and processes and is responsible for organizational initiatives that improve the overall work environment- Reviews claims handling to ensure standards are being met and claims are on track for timely and accurate resolution. Determines the need for additional resources when complexity escalates- Reviews and authorizes claims settlements, coverage, and liability as required- Responds to elevated inquiries and complaints; resolves and/or further elevates issues as they arise- Identifies performance trends and directs the remediation of team member performance deficiencies.
Education
Northern Kentucky University
Bachelor's of Science, Sports Business
2006 — 2011
Skills
- Account Management
- Event Planning
- Social Networking
- Customer Focus
- Cold Calling
- Wireless
- Sports Management
- Coaching
- Marketing
- Sales Management
- Telecommunications
- Sports
- Sales Process
- Management
- Direct Sales
- Sports Business
- Solution Selling
- Business Planning
- Leadership
- Sales Operations
- Customer Retention
- Customer Service
- Retail
- Microsoft Office
- Sales
- Team Leadership
- Mobile Devices
- Customer Satisfaction
- Customer Experience
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