Phillip Walker
Technical Product Manager at The Home Depot
- Role
- Senior Product Manager at Lowe's Companies, Inc.
- Location
- Smyrna, GA, US
- LinkedIn followers
- 500 followers
About Phillip Walker
Passionate retail Product Manager with 6+ years of experience at The Home Depot, driving value for PRO and DIY customers through exceptional service and strategic problem-solving. Specializing in enhancing the customer experience, product management, agile frameworks, backlog management, cross-functional communication, stakeholder alignment, leading with influence, and associate development. I thrive in high-pressure environments while delivering impactful results. Currently supporting the Customer Experience organization and the Post-purchase Orchestration Layer balanced team. I’m all about turning challenges into opportunities and providing a seamless post-purchase experience for our customers.
Experience
Senior Product Manager
Jul 2025 — Present · Charlotte, NC, US
Leading enterprise payments strategy and modernization for the Lowe\'s Pay (LPay) ecosystem across stores — owning the roadmap for In-Store Transactions and Alternative Payment Methods at national retail scale. Architected and launched Pay-by-Bank (ACH) end-to-end — introducing a net-new enterprise tender type targeting $3–5M in annual processing cost savings by reducing card network dependency Pioneering Agentic Payments in partnership with Google as part of Lowe\'s Agentic Commerce initiative — enabling customers to complete end-to-end transactions through an AI Agent, positioning Lowe\'s at the frontier of next-generation retail Defined and executing a multi-year Store Payments modernization roadmap spanning locations, aligning payment capabilities to enterprise checkout transformation Drove APM expansion strategy across BNPL, digital wallets, and tap-to-pay — directly shaping the 2025–2026 payments roadmap and expanding customer payment optionality Reduced vendor onboarding and integration timelines by 20–30% through improved intake processes and delivery coordination — accelerating time-to-market for new payment capabilities Lifted sprint completion rates by 15%+ by improving story intake quality and backlog health across multiple teams, reducing mid-sprint scope changes
Skills
- Event Planning
- Social Media Marketing
- Public Speaking
- Microsoft Excel
- Training
- Strategic Planning
- Customer Service
- Outlook
- Leadership
- Teamwork
- Powerpoint
- Microsoft Office
- Marketing
- Social Networking
- Research
- Social Media
- Management
- Time Management
- Microsoft Word
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