Phillip Reiss
Consumer Services Business Operations Team Leader @the LEGO Group
Slough, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Aug 2016 — Present
Consumer Services Business Operations Team Leader @the LEGO Group
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My duties include:Managing a team of Multi Lingual Consumer Service AdvisorsKey Stakeholder managementManaging the Recruitment process and Assessment of new candidates Weekly, Monthly and Annual reportingCoaching for continuous improvement
SKILLS
RecruitingProject DeliveryCustomer ExperienceBusiness StrategyKey Performance IndicatorsTroubleshootingTeamworkTeam ManagementLeadershipInterviewsNetworkingPerformance ManagementCrmEmployee EngagementCommunicationCustomer Relationship Management (Crm)Customer RetentionCustomer ServiceB2bCustomer RelationsOutsourcingChange ManagementCall CenterProblem SolvingCoachingOperations ManagementContact CentersTelecommunicationsAnalysisBudgetsManagementTeam BuildingBusiness DevelopmentCall CentersPeople ManagementStakeholder ManagementMicrosoft WordTeam LeadershipHuman ResourcesTime Management
ABOUT PHILLIP REISS
Experienced Service Team Lead with a demonstrated history of working in the contact…
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