Phillip Pruitt
Technical Support Specialist @SolarEdge Technologies
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WORK HISTORY
Technical Support Specialist @SolarEdge Technologies
US
Document all activity in ticketing system and other database software platforms•Create layouts on the monitoring site at customer’s request.• Provide support in the troubleshooting and diagnosis of grid tie solar inverter issues encountered in the installation and start up products by using general knowledge, product schematics, data stored in knowledgebase, and other sources of information available.• Works together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors• Provides updates to knowledge database used by other technical support representatives with newtroubleshooting information discovered in the resolution of customer calls.
EDUCATION
Nextgen ServiceNow System Adminstrator
Certificate, Computer and Information Sciences and Support Services
California State Polytechnic University-Pomona
Bachelor of Science - BS, Business Administration and Management, General
Western Governors University
Masters of Science, Information Technology Management
Coursera
Google Data Analytics
Google pour les pros
Certificate, Associate Cloud Engineer Google Cloud Platform
American River College
Certificate, Computer Systems Networking - Windows Server 2012
Coursera
Certificate, Google UI / UX Design
Mt. San Antonio College
Associate of Arts - AA, Liberal Arts and Sciences/Liberal Studies
ABOUT PHILLIP PRUITT
As a Technical Support Specialist at SolarEdge Technologies, I provide support in the troubleshooting and diagnosis of grid tie solar inverter issues encountered in the installation and start up of products. I have over five years of experience in information technology, security, and compliance, and I hold certifications in Microsoft Azure Fundamentals and Administrator, CompTIA Security +, Scrum Master, PMP, Google Cloud Platform, CompTIA Project +, and CIW Site Administrator.I am passionate about protecting sensitive data and ensuring the confidentiality, integrity, and availability of digital assets. I excel at documenting all activity in ticketing system and other database software platforms, creating layouts on the monitoring site at customer’s request, and working together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors. I also contribute to the knowledge database used by other technical support representatives with new troubleshooting information discovered in the resolution of customer issues.
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