Phillip Go
Hotel Manager at Morongo Casino Resort & Spa
- Role
- Hotel Manager at Morongo Casino Resort & Spa
- Location
- Beaumont, CA, US
- LinkedIn followers
- 500 followers
About Phillip Go
As a passionate and innovative hospitality professional with diverse operational experience in hotels, resorts in the U.S. I have displayed a well-developed capability for strategic decision-making and track record of proven results in the areas of customer experience and satisfaction, operational excellence, employee engagement and satisfaction, revenue and profit.As a specialist in business strategy and operations with people processes that facilitate increased efficiency and growth, I improve upon organizational performance and profitability. My leadership style exemplifies that of a great leader, which benefits the organization, the team, and promotes growth and development. I lead by example with a strong service heart which is acknowledged by guests, business partners, ownership, and staff members.My management philosophy ensures every aspect of the operation, through collaboration of its team members, contributes towards the goal of excellence through incomparable customer experiences and an unwavering commitment to meeting our organization’s profit goals and market performance.
Experience
Hotel Manager
Jan 2006 — Present · Cabazon, CA, US
Directly responsible for the following operations:Front Office, Revenue, Reservation, PBX, Concierge, Bell, Valet, Spa and Transportation Services.Maintain 4 diamond ratings, and exceed 4 diamond standards.
Education
University of Canterbury
Business, Management, Marketing, and Related Support Services
Tharaldson Lodging Co.
Diamond Management Training, Hotel, Motel, and Restaurant Management
2004 — 2004
Skills
- Guest Recovery
- Spa
- Hospitality
- Yield Management
- Hotels
- Rooms Division
- Acsc
- Banquets
- Microsoft Office
- Front Office
- Management
- Team Building
- Property Management Systems
- Revenue
- Fine Dining
- Contract Negotiation
- Spa Soft
- Concierge Services
- Opening Hotels
- Gaming Industry
- Onq.
- Leadership
- Catering
- Reservation
- Hospitality Management
- Epitome
- Restaurant Management
- Opera
- Onq
- Food & Beverage
- Vip
- Menu Costing
- Pms
- Revenue Analysis
- Resorts
- Hotel Management
- Casino
- Marsha
- Hospitality Industry
- Pre-Opening Experience
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.