Phillip Glover
Senior Manager, Complaint Experience Strategy @ SoFi | Complaint Program & Member Experience
- Role
- Senior Manager, Complaint Experience Strategy at SoFi
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Phillip Glover
With over 10 years of experience in financial services & retail industry, I specialize in…
Experience
Senior Manager, Complaint Experience Strategy
Nov 2024 — Present
Leading the Enterprise Complaint Program and a team of Complaint Program Analysts to ensure seamless execution of all regulatory and organizational requirements. I manage reputational and financial risks by driving a strategic, customer-centric approach to complaint handling, while also guaranteeing audit-readiness and upholding organizational integrity.• Strategic Leadership: Supporting the enterprise complaint program framework to ensure consistent adherence to regulatory expectations and compliance standards. This involves optimizing processes and procedures to maintain an excellent customer experience while proactively mitigating organizational risks.• Regulatory & Audit Oversight: Overseeing all aspects of regulatory and internal audits, including coordinating information requests and driving the execution of action plans to meet all requirements and timelines. I serve as a key subject matter expert on all program elements, including SOPs, training content, and regulatory response approvals.• Stakeholder Engagement: Collaborating with stakeholders and board members to align goals and address concerns, fostering strong relationships and ensuring program initiatives are integrated effectively across the organization.
Education
La Roche University
Bachelor’s Degree, Film Video and Media / Marketing
2012 — 2016
Skills
- Time Management
- Visual Merchandising
- Fashion
- Microsoft Powerpoint
- Apparel
- Editing
- Store Management
- Photoshop
- Public Speaking
- Management
- Inventory Management
- Leadership
- Microsoft Word
- Customer Service
- Merchandising
- Social Networking
- Retail
- Adobe Photoshop
- Social Media
- Telephone Skills
- Mac
- Social Media Marketing
- Powerpoint
- Customer Satisfaction
- Marketing Strategy
- Retail Sales
- Microsoft Office
- Sales
- Event Planning
- Teamwork
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.