Phillip Couchman

About Phillip Couchman

Project management professional and software implementation consultant with 10+ years of experience in implementing Epic systems for large-scale healthcare systems nationwide. Specialized in leading cross-functional teams, launching and implementing new systems, and executing projects end-to-end within strict timelines. Drives effective project management by balancing the analytical mindset with a people-oriented approach that creates processes and systems optimized for the end-user. Curious self-learner with a bias for action and continuous improvement.

Experience

1. Senior Consultant

   Nordic Global

   Jul 2016 — Present · Austin, TX, US

   Project Highlight: Bozeman Healtho Implemented a full-scale Epic deployment for a hospital system as analyst for population health, outpatient, and patient portal. o Performed a comprehensive gap analysis between the client’s existing systems and the Epic foundation system to identify areas needing decisions and solutionso Escalated conflicting decisions to senior leadership and created SBARs for all blockers to provide informed suggestions Project Highlight: Scripps Healtho Designed, implemented, and onboarded 50+ clinics in the surrounding area to allow smaller clinics to integrate with the Scripps Health systems and allow communication of EMR data in order to improve ACO reporting and generate subscription revenue from clinicso Managed stakeholders across Scripps Health, Nordic, and the Community Connect team representing the clinics through workgroups to ensure that all system changes served all parties o Onboarded clinics end-to-end through three-month sprints through requirements and data gathering, workflow observation, build, testing, training, go-live, and ongoing support phaseso Launched hands-on trainings for clinics including lunch seminars and clinical dress rehearsals to simulate patient workflows, minimizing clinic’s downtime and increasing compliance and usageo Trained Scripps Health’s full-time analysts to help them maintain the processes and systems post-roll offProject Highlight: Santa Clara Valley Healtho Engineered complete workflows for a CMS-based program accounting for 30% of the hospital’s revenue o Targeted patients who were less likely to visit hospitals for routine preventative screenings and testing o Pioneered a new department with 12 Care Navigators that performed outreach on hard-to-reach populations to schedule appointments with PCPso Designed and implemented a backend to calculate a risk score based on patient health metrics allowing for segmentation and prioritization of patient populations for outreach

Education

• The University of Texas at Austin

  B.S. Public Relations B.A. Psychology Minor: Business Foundations, PR, Psychology, and Business

  2007 — 2011

Skills

• Epic Optimization
• Microsoft Word
• Marketing
• Public Relations
• Media Relations
• Epiccare Ambulatory Administration Certified
• Emr Implementation
• Epic Certification
• Advertising
• Press Releases
• Mychart Epic Administration Certified
• Event Planning
• Facebook
• Event Management
• Epic Implementation
• Social Media
• Epic
• Microsoft Excel
• Epic Systems
• Social Networking
• Social Media Marketing
• Blogging
• Emr Optimization
• Microsoft Office