Phillip Cockrell
Account Relationship Manager
- Role
- Account Relationship Manager at Network Data Source Llc
- Location
- Memphis, TN, US
- LinkedIn followers
- 500 followers
Experience
Account Relationship Manager
Jan 2017 — Present · Memphis, TN, US
Lead person for higher level support to existing customers.• Manage a staff of ten direct reports including their hiring, scheduling, payroll, etc.• Created SOPs for key business processes, such as client service ticket processing.• Developed and implemented twenty-four-hour service level agreements with existing and future customers.• Manage annual audits for preventative maintenance on sold equipment.• Control of company asset inventory.• Represent company at local conferences and trade shows.• Filled IT and Telecom contract roles for customers including System Designers, Network Engineers, Software Engineers, Project Management, and Service Desk personnel.• Build relationship with current and future customer base for business growth and continuity.
Skills
- Business Intelligence
- Project Management
- Time Management
- Research
- Technical Recruiting
- IT Outsourcing
- Microsoft Word
- Social Networking
- Customer Service
- Public Speaking
- Recruiting
- Social Media
- Teamwork
- Microsoft Office
- Powerpoint
- Consulting
- IT Consulting
- Event Planning
- Temporary Placement
- Leadership
- Outsourcing
- Information Technology
- Microsoft Excel
- Management
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