Phillip Cluphf
Lead Consultant | Warehouse Director Fulfillment, Logistics, Customer Service, & Training | Implementations: Manhattan Active, Opex Perfect Pick, Locus Robotics | Bilingual (English/Spanish) | US Army Logistics Officer
- Role
- Lead Consultant at Summit Advisory Team
- Location
- Lakeland, FL, US
- LinkedIn followers
- 500 followers
About Phillip Cluphf
I build trust through commitment, competence, and character. I manage operations effectively, efficiently, and ethically. I strive to SERVE my coworkers: Sustaining, Educating, Respecting, Valuing, and Empowering employees has led to great teams with high morale and low turnover.Dedicated warehouse operations director who comes in early and stays late to get the job done. Skilled in implementing new Warehouse Management Systems. Created outstanding warehouse culture with low turnover and highest employee engagement scores in our division of the company. Versed in all aspects of warehouse operations: Receiving, Replenishment, Inventory Control, Production, Distribution, and Shipping. Fully bilingual in English and Spanish; able to translate for senior corporate leaders at warehouse meetings. Developed and promoted talent from within the organization to solidify bench strength and keep leaders engaged. Managed warehouse startup operations by coordinating with contractors, installers, and local government organizations to ensure progress on projects. Accomplished military officer and Army logistics leader.
Experience
Lead Consultant
Sep 2024 — Present · Lakeland, FL, US
Joined warehouse practice to contribute to successful implementation of Manhattan WMS and other software solutions for Summit clients. Led QA effort for MAWM implementation with leading retailer executing thousands of iterations of 300+ test scenarios. Managed six offshore resources to 100% completion of test cases and 97% pass rates. Improved QA status reporting earning the praise of client IT director; all reporting was changed to mirror my format. Synthesized Customer Flow Document and created training materials to ensure correct process steps and repeatable test cases. Impactful site visits to advise process improvements for quick wins, long term efficiencies, labor models, and WMS configuration changes to optimize operations.
Education
Grinnell College
BA, Spanish / Biology
1997 — 2003
Washington University in St. Louis
MA, Spanish Literature
2003 — 2005
Skills
- Fundraising
- Microsoft Office
- Customer Service
- Leadership Development
- Curriculum Design
- Policy
- Teaching
- Event Planning
- Microsoft Excel
- Editing
- Training
- Spanish
- Coaching
- Management
- Team Building
- Leadership
- Writing
- Public Speaking
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