Phillip
Senior System Analyst at Relias
- Role
- Senior System Analyst at Relias
- Location
- Durham, NC, US
- LinkedIn followers
- 500 followers
Experience
Senior System Analyst
Oct 2022 — Present · Morrisville, NC, US
Investigate unexpected results and resolved data errors (LMS, Database, Webservices/API, HRIS/SFTP, SCORM, and reporting.)- Develop numerous complex Ad-Hoc reports and stored procedures using SQL- Document processes, intended functionality, data fixes, and error messages- Identify risks, issues, bugs, or other defective software behavior from customer reported tickets, utilize JIRA ticketing system for bug documentations- Debugged complex bugs for a product that utilizes multiple systems to communicate information- Documented flow of information between the multiple systems by analyzing SQL stored procedures, repositories (C#), and XML that is generated and consumed- Research, develop, and implement a procedure to sunset a retiring product- Acted as a liaison for a client; implemented data migration, data fixes, and reports in a timely manner- Lead a project for Status Page through selection, approval, design, configuration, and launch- Worked closely with cross-functional stakeholders to demonstrate the highest level of customer service, communication, productivity, and professionalism- Updated the procedure for incident management and introduced collaboration with systems management-Mentor other team members and assist with their cases.
Education
Copenhagen Business School
Business Administration and Management, General
University of North Carolina at Greensboro
Bachelor of Science - BS, Finance and Economics
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.