Phill Gleave
Director Shared Services @Chetwood Bank
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WORK HISTORY
Director Shared Services @Chetwood Bank
Procurement - Third Party Risk Management - Arrears Management - 1LoD Financial Crime and Fraud Operations - Business Support - Operational Resilience & Business Continuity - IT Disaster Recovery
EDUCATION
St Gregorys RC High School, Warrington
GCSE / Prince of Wales
SKILLS
ABOUT PHILL GLEAVE
I am an experienced Operations Director with a proven track record in Banking. I have a solid track record of crafting and executing strategies that prioritise customer excellence. My strategy is rooted in deep customer insights and a commitment to achieving the best outcomes, ensuring high levels of customer satisfaction and employee engagement. I am dedicated to boosting business performance and driving cost efficiencies, utilising my interpersonal, communication, and negotiation skills to cultivate strong relationships. I excel in dynamic, challenging environments and am motivated by being part of a proactive, goal-oriented team. My expertise encompasses Customer Experience, Business Intelligence, Service Governance, Operational Management and Resiliency, Corporate Strategy & Target Operating Modelling, and Estates & Facilities Management.Stakeholder Management / Leadership / Customer Journey and Insight / Operational Management / Small Change Management / Campaign Management / Development Best in Class / Strategic / Operational Planning / Process Implementation / Reviews / Problem Solving / Incident Management / Commercially Focused / Strategically & analytically focused / Complaint Management & Governance / People Management / Leadership Management / Resource Planning / Presentation ExCo level / Flexible / Eager to learn more
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