Phill Boty

Instructor and Trainer @Coventry Connection

Ottawa, ON, CA

Delivered structured training programs to taxi and accessibility vehicle drivers on city bylaws, customer service protocols, and industry regulations, resulting in improved driver compliance.facilitated hands-on sessions on operational systems and tools, ensuring drivers were equipped to perform their roles effectively.Developed and updated customized training materials aligned with evolving municipal regulations and company standards.Assessed trainee performance through evaluations and workshops, recommending follow-up coaching and certifications as needed.Collaborated with internal teams to ensure consistent implementation of policies and standards.