Phil J.
Program Manager Sr Client Partner @WongDoody
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WORK HISTORY
Program Manager Sr Client Partner @WongDoody
Los Angeles, CA, US
Senior client-facing strategist embedded with Fortune 500 enterprises across energy, telecom, and manufacturing. I partner with clients to translate ambiguous business challenges into structured solutions, phased roadmaps, and measurable delivery outcomes, working across product, design, and engineering teams to drive alignment from discovery through implementation- Redesigned a $19M engagement model to align delivery structure with client operational milestones, sustaining near-perfect CSAT and 100% utilization while generating ≈$5M in savings over 24 months- Mapped client functional requirements against platform capabilities to replace a manual, Excel-driven process with a structured prioritize-then-prototype workflow, improving delivery velocity and stakeholder confidence across a 12-month program- Led cross-regional discovery across Australia and Canada ahead of a U.S. ERP rollout, synthesizing operational learnings into a tiered solution roadmap that reduced launch risk and structured post-launch iteration- Designed intake, scoping, and review processes across client engagements that reduced decision latency and aligned product, design, and engineering teams around clearly defined delivery outcomes.
EDUCATION
New York University
BA - Economic Policy | BFA - Film&TV
General Assembly
Business Fundamentals and Tactics, Finance
General Assembly
2016 User Experience Design
ABOUT PHIL J.
I partner with Fortune 500 enterprises to translate complex business challenges into clearly scoped solutions, phased roadmaps, and measurable outcomes. My work sits at the intersection of client strategy, product thinking, and consultative solution design, bridging the gap between what clients need and what platforms and teams can actually deliver.My core experience spans enterprise discovery and solution architecture, requirements translation across product, design, and engineering teams, executive stakeholder alignment from initial pitch through post-launch adoption, and SOW development and engagement scoping for complex multi-stakeholder programs. I also bring hands-on fluency in AI native workflows and LLM tooling, using tools like Cursor and Claude Code as a default to prototype, automate, and move faster without sacrificing quality.Currently Senior Client Partner at WONGDOODY, an Infosys-owned product and design consultancy, working with enterprise clients across energy, telecom, and manufacturing. Bilingual in French, experienced across global and remote team environments.Keywords: Solutions Engineering | Enterprise Sales | Product Strategy | Solution Architecture | Client Discovery | Roadmapping | Stakeholder Alignment | AI Workflows | LLM Tooling | Digital Transformation | Cross-Functional Delivery
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