Phil Jones
IT Manager @Empiric Student Property Plc
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WORK HISTORY
IT Manager @Empiric Student Property Plc
Birmingham, GB
Developed and executed IT strategy aligned with business growth, operational efficiency, and security resilience.• Led multidisciplinary IT teams covering Service Desk, Infrastructure, Application Support, and Business Systems.• Partnered with the DPO to oversee GDPR compliance, privacy impact assessments, and data governance.• Directed IT security projects including MFA rollout, endpoint encryption, ATP deployment, and SIEM integration.• Implemented phishing simulation and security awareness programmes, reducing click through rates and improving organisational security culture.• Negotiated supplier contracts to achieve cost savings and service improvements.• Introduced IT governance and compliance frameworks to meet audit and regulatory standards.• Implemented performance metrics and reporting dashboards to monitor service health.
EDUCATION
University of Warwick - Warwick Business School
Executive Master of Management
The Open University
Bachelor of Science, Astronomy
IBM
Master of Business Administration
SKILLS
ABOUT PHIL JONES
I’m an experienced IT leader with a track record of delivering high‑performing, secure, and scalable technology services across complex, multi‑site organisations. My career spans enterprise IT operations, service delivery, cybersecurity, vendor management, and large‑scale transformation — with a consistent focus on aligning technology to business outcomes.I’ve led IT functions in FTSE‑listed companies, national infrastructure programmes, and high‑growth property and student accommodation environments. Whether managing multi‑disciplinary teams, modernising infrastructure, or driving cloud‑first strategies, I bring a pragmatic, people‑centred approach that improves service quality, strengthens resilience, and enhances user experience.Key strengths include:• Building and leading high‑performing IT teams• Designing and delivering IT service strategies aligned to business goals• Implementing ITIL‑based service management and governance frameworks• Strengthening cybersecurity posture through MFA, endpoint protection, SIEM, and awareness programmes• Managing complex supplier ecosystems and negotiating multimillion‑pound contracts• Driving continual service improvement, operational efficiency, and cost optimisation• Leading cloud adoption (Azure, M365), ERP transformations, and major integration programmes• Ensuring compliance with GDPR, ISO 27001, and audit requirements• Delivering clear, actionable reporting to senior leadership and boardsI’m known for combining strategic thinking with hands‑on delivery, creating environments where teams can thrive and technology genuinely enables the business. I enjoy solving complex problems, simplifying processes, and building strong relationships across technical and non‑technical stakeholders.Alongside my professional work, I’m currently studying Natural Sciences (Astronomy & Planetary Science) with the Open University — reflecting my passion for continuous learning, analytical thinking, and exploring how science and technology shape the world around us.I’m particularly interested in senior roles across IT Service Management, IT Operations, and IT Leadership where I can continue to drive transformation, resilience, and service excellence.
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