Philip Welke

About Philip Welke

With over 10 years of experience in the retail and healthcare industry, I am a passionate and driven leader who strives to deliver exceptional results and customer satisfaction. I have a strong background in multi unit leadership, workforce management and process improvement, and I enjoy collaborating with diverse teams and stakeholders to create innovative solutions and drive business growth. In my current role as a WFM Division Leader, I develop and execute the WFM strategy for two divisions, leading to over $10 million in labor savings. I also act as a hybrid advisor between field operations and corporate office, providing strategy insights to product development and field execution. Previously, I was a Senior Manager of Product Management and Development for Patient Care Programs, where I developed a new end-to-end process for Premium Vaccine Clinics, resulting in 93% customer satisfaction. I also developed and implemented a training program for this new process, and acted as an account manager for high-profile B2B clients. In both roles, I leveraged my skills in talent development, strategic thinking, and time management to ensure the success of my projects and teams. Core Competencies: Multi Unit Operations | Talent Development | Data Analytics | Strategic Planning | Human Resources (HR)| Product Management | Product Development | Microsoft Excel | Microsoft Powerpoint | Presentation | Customer Service

Experience

1. Senior Manager, Workforce Management Division Leader

   CVS Health

   Feb 2023 — Present · Orlando, FL, US

   Developed WFM strategy for 2 divisions leading to $10m+ in labor savings Hybrid advisory role between field operations and corporate office providing strategy insights to product development and field execution

Education

• Minnesota State University, Mankato

  Bachelor of Science (B.S.), Marketing/Business Administration

  2010 — 2014