Philip Teoli
Product Specialist @Broadsign
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WORK HISTORY
Product Specialist @Broadsign
Montreal, QC, CA
Product Subject Matter Expertise (SME): Served as the primary SME for the Broadsign Platform. • Sales & Success Enablement (Pre-Sales PM): Directed the Proof of Concept (PoC) phase for high-value prospects, defining success criteria and demonstrating technical feasibility to solve specific client pain points.• Knowledge Transfer & Documentation: Led the content development lifecycle by translating technical release notes into benefit-driven documentation. Managed the rollout of training materials to ensure seamless adoption by non-technical stakeholders.• Strategic Client Consultation: Acted as a Technical Project Consultant for strategic accounts, overseeing complex migrations and workflow optimizations through high-level technical guidance.• Product Feedback Loop: Managed the feedback collection process, synthesizing field data into actionable insights for Product Managers to influence the development roadmap and prioritization.• Technical Integration Management: Oversaw technical workstreams involving APIs, CMS configurations, and hardware integrations.• Stakeholder Communication: Facilitated communication across all organizational levels, expertly distilling complex technical concepts for diverse audiences, from CTOs to Media Planners.• Process Optimization & Problem Solving: Applied Root Cause Analysis to client workflows, identifying and implementing the most efficient operational paths within the platform.• AI Initiative Leadership: Spearheaded the development and deployment of internal AI tools, automating day-to-day operations and increasing overall team productivity.• Project Management: Managed projects in their various stages Initiation, Planning, Execution, Monitoring & Controlling and Closing.• Process Analyst: As a Process Analyst within the Solutions team, I transformed chaotic workflows into streamlined operations by collaborating with key stakeholders to secure buy-in and implement standardized processes.
EDUCATION
VINCENT MASSEY COLLEGIATE
Obtained High School Diploma, General Diploma
Concordia University
Bachelors; bachelors, Computer Science; Computer Science, Software Systems Option
CENTRE DE CONFORMITé ICC INC
Certificate, Customer Service
SKILLS
ABOUT PHILIP TEOLI
With over a decade of experience in customer service and technical support, my current role as Product Specialist at Broadsign allows me to leverage my expertise in training, technical support, and web applications to enhance our client services. Committed to delivering excellence, I thrive on creating innovative training programs that align with Broadsign\'s mission to transform digital signage globally. My goal is to continually contribute to our team\'s success by sharing diverse perspectives and harnessing my skills to bridge knowledge gaps and improve service efficiency.
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