Phil Wong

About Phil Wong

Phil brings over 25 years of experience in the high-tech industry, working with marquee clients across the entire high-tech value chain solving critical strategic, operations, and M&A challenges. More recently, Phil has been helping companies activate AI / Agentic AI at scale to drive productivity, growth, customer engagement and M&A value creation.Clients acknowledge Phil for his strategic insights and his unique ability to connect strategy to execution, and value the versatility and experience Phil brings across a multitude of business issues such as product innovation, profitability improvement, customer experience innovation, go-to-market/sales effectiveness, and business / operating model transitions. Having lived and worked in different countries, including a 15-month stint working out of Shanghai. Phil, a global citizen enjoys learning about the cultural subtleties that make lasting change difficult. Phil speaks two languages fluently and has worked in the U.S, U.K, Germany, Japan, India, Pakistan, Egypt, and China. Outside of work, Phil enjoys spending time with his two children, reading, listening to his songs in his Apple Music library and his CDs, and collecting board wargames and high-end in-ear monitors (fancy word for headphones). Phil is also passionate about giving back to his alma-mater and promoting diversity in the workplace.Specialties: Generative AI, agentic AI, advanced analytics, M&A strategy, strategy and operational consulting, XaaS business models, product and service innovation, service business models, customer experience improvement, quote-to-cash improvement, professional services management, software, telecom, information services, telecom & electronic equipmentAKA: Philip Wong, Phillip Wong

Experience

1. Principal (Partner) Technology, Media and Telecom Kpmg Strategy

   KPMG

   Dec 2014 — Present

   I am a Principal in KPMG Strategy specializing in M&A due diligence, business, M&A and operational strategy formulation for software / SaaS providers, electronic equipment companies and service providers. I also help organization develop their AI / Agentic AI Strategy, activate and scale AI across the enterprise. I sell and lead engagements across the full spectrum of the high- tech value chain, including software, software-enabled and information services and hardware organizations. I work with clients to solve strategic and operational issues around M&A, product and service innovation, go-to-market effectiveness, service business performance and business model transitions.KPMG LLP, the audit, tax and advisory firm, is the U.S. member firm of KPMG International Cooperative (\"KPMG International\"). Thoughts expressed here are my own.

Education

• Diocesan Preparatory School

  Primary School

  1976 — 1982

• Stanford University

  MS, Electrical Engineering

• The University of Chicago Booth School of Business

  MBA, Finance, Accounting, Strategy

  1997 — 1999

• Cornell University

  BS, Electrical Engineering

  1988 — 1992

• Diocesan Boys' School

  Secondary School

  1982 — 1988

Skills

• Business Transformation
• Customer Retention
• Customer Experience Improvement
• Customer Insight
• Customer Experience
• Technological Innovation
• Operational Strategy
• Customer Support
• Digital Innovation
• Innovation Management
• Operational Excellence
• Strategy
• Product Innovation
• Cusomer Impact Consulting
• Product Strategy
• Doing Business in China
• Management Consulting
• Business Strategy