Philip J. Purciello

Experience

1. Sr Dir, Agile Product Owner - Workforce Engagement Management

   Travelers

   Jul 2025 — Present

   Lead the enterprise buildout of Genesys Cloud CX Workforce Engagement Management capabilities, supporting how we plan, manage, and empower our contact center teams. This includes tools for forecasting and scheduling, real-time and intraday management, quality assurance, learning and coaching, and engagement tools like gamification and performance insights. Working closely with business and technology partners to deliver scalable, modern solutions that meet the evolving needs of our employees and customers.

Education

• American Military University

  Bachelor's degree, Legal Studies, General

  2009 — 2012

• Southern New Hampshire University

  Master of Arts (M.A.), Communication and Media Studies

  2014 — 2016

• University of Connecticut

  Master of Public Administration (MPA), Leadership and Public Management

  2012 — 2014

Skills

• Management
• Event Planning
• Public Policy
• Press Releases
• Insurance
• Communication
• Stata
• Sharepoint
• Social Media
• Graphic Design
• Project Management
• International Relations
• Social Media Marketing
• Social Networking
• Public Relations
• Media Relations
• Policy
• Non-Profit Volunteer
• Problem Solving
• Business Operations
• Video Production
• Strategic Communications
• Community Outreach
• Community Development
• Research
• Public Speaking
• Analysis
• Political Campaigns
• Policy Analysis
• Video Editing
• Speech Writing
• Fundraising
• Community Service
• Microsoft Office
• Sales
• Leadership
• Web Design
• Politics
• News Writing