Philippine Lauzanne
Customer Experience Team Leader Cross-functional Team Manager Project Manager @Xplor Technologies
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WORK HISTORY
Customer Experience Team Leader Cross-functional Team Manager Project Manager @Xplor Technologies
Lille, FR
From 2023 - Customer Experience Team Leader – UK MarketResponsible for customer experience across the entire user journey (Sales, Onboarding, Account Management, Support) for the UK market. A cross-functional role aimed at streamlining interactions between teams, improving customer satisfaction, and reducing churn.From 2022 - Manager – Onboarding of Complementary ServicesIn charge of the implementation and coordination of complementary services linked to the use of the software: access control systems, partner API integrations, and payment services (online payments and direct debits).This role is carried out in parallel with my Customer Experience Team Leader position, within a distinct but complementary scope.From2017 – Project ManagerProject lead for both French and international clients, from pre-sales to go-live- Gathering requirements, conducting functional analysis, and writing specifications- Coordination with technical teams for estimation and project planning- Project oversight: task prioritization, day-to-day follow-up, risk management- Functional testing, client training, and post-delivery support
EDUCATION
Institution Libre de Marcq
Baccalauréat Scientifique, Spécialité Physique Chimie
Centrale Lille
Master's degree, Génie industriel et entrepreneurial
SKILLS
ABOUT PHILIPPINE LAUZANNE
Customer Experience Team Leader | Cross-functional Team Manager | Senior Project Manager
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