Philippe Saraiva
Business Operations @Joy
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WORK HISTORY
Business Operations @Joy
Ville de Paris, FR
Designed and deployed 10+ major automations (onboarding, lead generation, CRM updates), enabling the team to absorb a +40% increase in client volume with no additional hires.Integrated advanced AI solutions (GPT, AI agents, data automation) into core business workflows (lead scoring, feature adoption evaluation), driving a measurable increase in operational efficiency.Qualified and prioritized 100+ process/tooling requests from Sales, Customer Success, Growth, and Marketing.Benchmarked and implemented 20+ market tools (CRM, data automation, AI platforms), resulting in the selection of best-in-class solutions.Member of the extended Business Executive Committee: Led the strategic plan to improve the efficiency of all teams involved in the early client lifecycle (from pre-sales to onboarding), impacting all new clients.Key tools: Salesforce, Zapier, Notion, Airtable, AI tools (agents & visual editors).
EDUCATION
EM Lyon
Double degree MSc In Management - MSc in Sports Industry Management
Lycée Evariste Galois
Baccalauréat
Saint-Michel de Picpus
Economie et Commerce, voie Economique
SKILLS
ABOUT PHILIPPE SARAIVA
I solve business challenges by creating smooth, automated systems that actually work…
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