Philippe Ménard
Support Services Delivery Manager @Hewlett Packard Enterprise
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WORK HISTORY
Support Services Delivery Manager @Hewlett Packard Enterprise
Puteaux, FR
Managing a team of account support and account delivery managers. Making sure the team delivers best in class proactive support services to our customers, to help them get the best of their HPE infrastructure and maximize production uptime. Currently transforming the teams towards customer success to increase service value, help improve customers’ operations and their IT usage. Supporting people skills and career paths.
EDUCATION
Ecole Nationale Supérieure d'Electricité et de Mécanique (ENSEM, INPL)
Ingénieur, Informatique Industrielle
SKILLS
ABOUT PHILIPPE MÉNARD
Senior Account Delivery and Customer Success Manager, driving senior level customer relationships across Delivery ans Presales Engagements, supporting operations, business growth. Comfortable in international environments, with an open and problem solving mindset- Managing complex projects and support engagements- Experienced in consulting, pre-sales, solution design, project strategy, customer success - Ability to build, and maintain Senior management relationships along with Sales and Delivery teams- Managing teams through Communication, team building and career development - Revenue management and forecasting- Certified in Project Management (PMP) and ITIL4
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