Philippe Bilodeau

Demand Analyst @Air Canada

Montreal, QC, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2026 — Present

Demand Analyst @Air Canada

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EDUCATION

1993 — 1999

Centre de Céramique Bonsecours

DEP, Ceramic Arts and Ceramics

N/A

Champlain College

Fine and Studio Arts, Drama, Journalism, Creative Writing

SKILLS

Operations ManagementIntegrationConsultingAnalyticsBusiness StrategySocial MediaStrategic PlanningProgram ManagementCustomer ExperienceBusiness ProcessStart-UpsProject ManagementPerformance ManagementCrmB2bProcess ImprovementOutsourcingCustomer ServiceLeadershipTrainingCustomer SatisfactionNew Business DevelopmentTelecommunicationsAnalysisEnterprise SoftwareSales ManagementTeam ManagementCall CenterBusiness DevelopmentCall CentersCross-Functional Team LeadershipStrategyE-CommerceMarketingSalesforce.comLead GenerationVendor ManagementRecruitingTeam LeadershipManagement

ABOUT PHILIPPE BILODEAU

Core Competencies:Well-honed emotional Intelligence.Acute sense of observation and sensitivity regarding Brand narrative and process gaps that drive discrepancies.Focused on continuous improvement and seizing opportunities to innovate business processes in order to gain efficiencies in Quality, Time and Labor Expenses.Customer Experience Ambassador that will seek continuous enhancements to the overall quality of internal customer experience as well as front line customer experience to ensure sustainable Net Promoter Score.Adept at facilitating the adoption of new technologies, standardization, and/or centralization.Skilled in change management and integrating solutions to capitalize on best practices across multiple sites, projects, and partners.Develop relationships, stimulating and fostering personal and organic business growth within projects.Team building. People Management. Achieving Excellence in Customer Relations and Experience.

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Philippe Bilodeau — Demand Analyst at Air Canada in Montreal, QC, CA | Unifers