Philipp N.
Senior Director Professional Services @ATOSS Software SE
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WORK HISTORY
Senior Director Professional Services @ATOSS Software SE
Munich, DE
Responsible for leading and transforming a customer operations unit in a complex, historically grown environment with full ownership of performance and organizational development.Key achievements: • Led a full turnaround of the business unit, significantly improving profitability • Increased customer satisfaction (NPS) through structural and operational improvements • Built scalable structures, clear ownership models and performance-driven processes • Developed leadership capabilities within the organization and strengthened team performanceFocus on driving operational excellence, scalability and sustainable business impact.
EDUCATION
Nanyang Technological University Singapore
Knowledge Management
Ludwig-Maximilians-Universität München
Bachelor’s Degree, Business Administration
Universidade Católica Portuguesa
Business Administration
Technical University of Munich
Master’s Degree, Management and technology
SKILLS
ABOUT PHILIPP N.
Senior leader in customer operations with a focus on business transformation, operational excellence and P&L responsibility.Experience in leading and transforming organizations, improving profitability and customer satisfaction, and building scalable structures.Background in consulting and operational leadership, with a strong focus on bridging strategy and execution.
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