Philip L.

About Philip L.

Results driven hands-on business and technology executive with established track record of achieving significant revenue growth, acquiring new customers, and retaining customers.Customer success, digital marketing, B2C B2B ecommerce, business acumen, strategy & planning, management consulting, program/project Management, business process optimization, sales & sales operations, service delivery management, strategic account management, change management, agile software development, international business.E-commerce, Distribution, Management Consulting, Travel & Leisure, Enterprise Software (Saas / Cloud), Healthcare, High Tech Manufacturing.Out-of-the-box strategic thinker, shapes vision, translates vision into strategies and actions, bridges gap between business and complex technologies, excels at fast pace environments, builds and coaches and high performing teams.

Experience

1. Director of Customer Success

   Global Payments Inc.

   Jan 2018 — Present · Redwood City, CA, US

   Specializes in transforming Accounts Payable into a profit center by monetizing payouts. Passion and mission is to provide the most innovative, game-changing solutions on the market, and solve business problems that other providers have failed to address.Reporting to COO, responsible for customer success, technical support, application managed services and customer lifecycle.After the sale, responsible for collaborating with product development, services and cloud ops to achieve highest customer satisfaction, solution adoption and expansion, customer retention, and identifying up-sell opportunities and/or risks.As business architect and functional subject matter expert for AP invoice automation and payment monetization solutions, advise customers in using Inspyrus for customer specific situations and needs to attain customers\' goals and objectives.Ensure high quality and timely technical support and application managed services to customers per the issue severity and SLA.Establish a trusted advisor relationship with customers to drive continued attainment of value for Inspyrus AP invoice automation and payment monetization solutions and services.Work closely with customers to discover their business, needs, challenges and opportunities, and then to coach them on maximizing the use of Inspyrus to achieve business goals and address challenges.Advocate customer needs internally and work collaboratively with sales, product, services and cloud ops to achieve customer success and have referenceable customer.As program manager for large scale / complex customer implementations, responsible for planning and governance and overseeing the successful implementation and onboarding of customer to Inspyrus AP and Payment Solutions.

Education

• Golden Gate University

  Doctoral Studies in Business Administration

  1990 — 1992

• Golden Gate University

  BA, Accounting

  1984 — 1986

• Golden Gate University

  MS, Taxation

  1986 — 1988