Philip Laverty Cmgr

Director of Operations @Holmes Place International

Berlin, DE

Lead and manage the central customer service team, ensuring exceptional service delivery and continuous improvement across all touchpoints- Oversee Data & Business Intelligence (BI) initiatives, leveraging data-driven insights to guide strategic decisions and improve operational efficiency and profits- Collaborate directly with the CEO on strategic goals, ensuring alignment across all business functions and driving growth across international markets- Spearhead new product rollouts, collaborating with cross-functional teams to ensure successful launches and seamless integration with existing operations- Champion customer experience improvement initiatives & digitisation across the organisation, identifying pain points and streamlining processes to enhance customer satisfaction and engagement- Lead process optimization projects to remove friction and improve workflows, benefiting both customers and internal teams- Prepare detailed board reports on operational & commercial performance, to ensure transparency and alignment with company objectives- Collaborate with leadership teams across departments (marketing, finance, HR) to align operational strategies and maintain consistency in service delivery- Regularly analyse business performance metrics and customer feedback to drive continuous improvements and achieve key business KPIs.

University of Vienna

Master's degree, Sports Science

University of Vienna

Bachelor's degree, Sports Management & Economics

Chartered Management Institute

PGDip EQF Level 7 - Strategic Management & Leadership