Philipe Petit Jeune

Guest Realtions Manager (Security Manager) @The Standard Hotel

Miami Beach, FL, US

Oversee all aspects of key control, including storage and office access systems.• Ensure Lost & Found policies are followed, and logs are up to date.o Help the Front Desk with guest support and day-to-day operations.o Identify safety and security risks around the hotel, both guest-facing and back-of-house, and work with managers and vendors to resolve them.• Address and respond to any security-related concerns from hotel guests, patrons,employees, or vendors. Ensure all incidents are fully documented—this includes incidentreports, guest/employee statements, CCTV footage, and follow-up actions.• Support the handling of guest accident claims, theft reports, or any suspicious activity.• Keep hotel permits and licenses up to date and inspection ready.• Maintain and monitor our panic button program and ensure we meet city mandates.• Stay on top of OSHA requirements and injury reporting protocols—assist HR with trackingand documentation.• Collaborate with the HR team to lead safety orientation for all new hires.• Train staff in safety procedures, security etiquette (like entering guest rooms), and riskawareness.• Support department leaders with progressive discipline and coaching for Guest Relationsteam members.• Build strong relationships with city officials, police, fire, and health inspectors.• Be the point of contact for Code Compliance visit scheduled or surprise.• Monitor surveillance systems and support EC team members with CCTV reviews whenneeded.• Lead emergency response efforts during events like hurricanes, floods, power outages, and fire alarms.

Miami Dade College

Associate of Arts (AA), Criminal Justice