Philip Loos
- Role
- Director of Patient Experience at UCLA Health
- Location
- Simi Valley, CA, US
- LinkedIn followers
- 500 followers
Healthcare & Human ServicesView LinkedIn profile
About Philip Loos
Specialties: Patient experience, change management, CMS survey compliance, HCAHPS…
Experience
Director of Patient Experience
Aug 2021 — Present
Education
UCLA
Arabic
2006 — 2006
University of California, Davis
B.A., International Relations
2002 — 2007
Sciences Po Grenoble - UGA
B.A., International Relations
2004 — 2005
Pepperdine Graziadio Business School
MBA, Management, Business
2010 — 2014
Skills
- Customer Retention
- Customer Service
- Lean Initiatives
- Conflict Management
- Process Mapping
- Service Quality
- Analysis
- Service Excellence
- Six Sigma
- Management
- Quantitative Analytics
- Hospitals
- Quantitative Analysis
- Ibm Iseries
- Customer Relations
- Fmea
- Nursing
- Microsoft Project
- Healthcare
- Leadership
- Conflict Resolution
- Social Media
- Data Analysis
- Microsoft Word
- Visio
- Ms Project
- Customer Satisfaction
- Microsoft Excel
- Social Media Marketing
- Cross-Functional Team Leadership
- New Hire Training
- French
- Hcahps
- Lean Manufacturing
- Customer Presentations
- Business Process Mapping
- Public Speaking
- Marketing
- Performance Improvement
- As400
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