Philip Loos

Role
Director of Patient Experience at UCLA Health
Location
Simi Valley, CA, US
LinkedIn followers
500 followers
Healthcare & Human ServicesView LinkedIn profile

About Philip Loos

Specialties: Patient experience, change management, CMS survey compliance, HCAHPS…

Experience

  1. Director of Patient Experience

    UCLA Health

    Aug 2021 — Present

Education

  • UCLA

    Arabic

    2006 — 2006

  • University of California, Davis

    B.A., International Relations

    2002 — 2007

  • Sciences Po Grenoble - UGA

    B.A., International Relations

    2004 — 2005

  • Pepperdine Graziadio Business School

    MBA, Management, Business

    2010 — 2014

Skills

  • Customer Retention
  • Customer Service
  • Lean Initiatives
  • Conflict Management
  • Process Mapping
  • Service Quality
  • Analysis
  • Service Excellence
  • Six Sigma
  • Management
  • Quantitative Analytics
  • Hospitals
  • Quantitative Analysis
  • Ibm Iseries
  • Customer Relations
  • Fmea
  • Nursing
  • Microsoft Project
  • Healthcare
  • Leadership
  • Conflict Resolution
  • Social Media
  • Data Analysis
  • Microsoft Word
  • Visio
  • Ms Project
  • Customer Satisfaction
  • Microsoft Excel
  • Social Media Marketing
  • Cross-Functional Team Leadership
  • New Hire Training
  • French
  • Hcahps
  • Lean Manufacturing
  • Customer Presentations
  • Business Process Mapping
  • Public Speaking
  • Marketing
  • Performance Improvement
  • As400

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Philip Loos — Director of Patient Experience at UCLA Health in Simi Valley, CA, US | Unifers