Phil Davies
Emea Head of Customer Success Management, SVP Cbo @SAP
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WORK HISTORY
Emea Head of Customer Success Management, SVP Cbo @SAP
London, GB
I am proud to lead SAP Customer Success Management organisation across the EMEA region, a critical element of SAP\'s Customer Value Journey. Our priority, as trusted advisor to customers, is to ensure and accelerate value realization. We achieve this through the consumption of SAP solutions, supporting services and new capabilities such as Business AI. We work with our customers to ensure the right engagement and alignment with SAP or Partner, at the right time in the customer’s transformation journey to drive customer business outcomes.My role brings together our Enterprise, Solution and Partner Success & Engagement roles, Cloud Excellence and Renewal & Churn Management teams to deliver best-in-class customer engagement and initiatives. In addition, we focus on proactively improving how we operate and serve our customers to continuously raise the bar on customers satisfaction and ultimately retention. SAP\'s Customer Value Journey represents an evolution in our engagement model that spans the entire customer relationship with SAP and their partners, from discovering our cloud offerings to extending the customer relationship and influencing the SAP portfolio. The continuous engagement with customers during key milestones and alignment on desired business outcomes helps them to extract maximum business value from their cloud-based technologies.
EDUCATION
Aston University
B.Sc. Combined Honours, Business Management & Computer Science
IMD
Executive Business School
SKILLS
ABOUT PHIL DAVIES
I bring over 25 years experience of working with businesses at all levels. I have first hand experience of defining, designing and delivering strategic business programs that deliver on expected outcomes. As well as Executive and General Management, this includes leadership and roles in Customer Success, Solution & Value Advisory, Demand Generation, Bid Management, Solution Management (SaaS) and Delivery Consulting. My background covers a wide range of topics and areas including ERP, workforce management & optimisation, commercial & merchandise planning, data & insight strategy execution and various transactional business solutions.In addition to building and leading highly motivated organisations, I also enjoy working with our customers and Non-profit organisations in an advisory capacity. I am particularly passionate about working with customers to identify areas where innovative solutions can unlock new business possibilities. I\'m also a strong advocate of developing talent within the industry and also building high performing teams. Outside work, I love spending time with my family and also enjoy running, skiing, rugby and golf (not at the same time!)
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