Philip Starkey

Service Controller & Software Support @Komori Uk Ltd

Leeds, GB

Service support to Komori sheet-fed, web-fed & currency customers- Manage the work-flow and schedules of mechanics, electricians and demonstrators across the UK, Europe and South Africa- Procurement of parts from various suppliers across the world- Meeting with customers to discuss SLA\'s, response times and general service work/issues- Responsible for the management of customer service agreements, preventative maintenance contracts & extended warranties- On-site installations and providing remote support/diagnostics on various Komori press software & equipment (KHS-AI, KMS, PDC-SII, PDC-SX etc.)- Upselling press upgrades, software & new products to existing customers- Interrogating SQL databases and repairing- Working alongside the Project engineer scheduling press installations, press moves, modifications and service work- Working with engineering companies to create \'1 off\' modification parts to ensure customer presses are kept running at all times- Working with various sub contract companies to ensure work is completed within time-frames - Achieved BTEC Level 3 in Mechanical Engineering (ONC)