Philip Morris
Performance Management Director (Cloud & Services Provider Segment - Global) @Schneider Electric
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WORK HISTORY
Performance Management Director (Cloud & Services Provider Segment - Global) @Schneider Electric
Manchester, GB
The Performance Management Director is accountable for driving a program to monitor the key customer touch points to identify issues before they become negative customer experience and profit reducing interactions. The role manages the segments System of Management that measures the critical execution KPI\'s of our customers and internal performance measures to drive accountability and improve results.• Setting up the execution element of a wider system of management across all divisions, regions, and functions of Schneider Electric to drive results for the C & SP segment and customers.• Lead and facilitate workshops to align on the growth expectations of the segment and needs of our customers and to to identify collaborative improvement actions. • Coordinating with people and processes across divisions and global operations teams to deliver projects on time.• Managing a wide variety of stakeholders with sometimes conflicting interests.• Driving executive level communication.• Collaborating with Senior Management to drive execution performance improvement.
EDUCATION
University of Staffordshire
Manufacturing with Business, Mechanical Engineering
SKILLS
ABOUT PHILIP MORRIS
A multifaceted individual with a breadth of knowledge, experience and proven achievements in the full breadth of functions across complex organisations.A Specialist in Change Management in complex international commercial and supply chain organisations. A proven process improvement expert, Certified Lean Six Sigma Black Belt, with experience of delivering substantial organisational, process and cultural changes. Strong mentoring and coaching experience, facilitating and leading change from boardroom to shop floor. A Senior Leader who can deliver continued growth against a complex Strategic and Commercial challenge, based around People Management, Change Strategy and Implementation, all whilst offering excellence in Customer and Stakeholder satisfaction.Specialities:• Certified Black Belt and presently on Master Black Belt Training• Design for Six Sigma Trained• Process Excellence and Change Leadership Deployment• Strategy Development and Implementation• Team Management • Coach and Mentoring• Domestic and International Business Development Sales and Marketing • Commercial Management• Stakeholder Management
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