Philip Mammen

About Philip Mammen

Results-driven and efficient insurance leader with extensive industry experience in claims, quality assurance, and support services. Demonstrated success in training, project management, and team leadership. Innovative thinker adept in vendor management and creating strategic results by building relationships with peers, stakeholders, and vendors to achieve individual and corporate goals. Received Customer Experience Champion in recognition of work enhancing customer experience, being the only claims leader in 2016 to be awarded this prestigious honor.

Experience

1. Property Claims Manager

   Chubb

   Jan 2024 — Present · Phoenix, AZ, US

   As a dedicated Property Claims Manager at Chubb Insurance, I leverage over 17 years of experience in the insurance industry to provide exceptional service and support to our clients. My role involves managing a diverse portfolio of property claims, ensuring timely and fair resolution, and maintaining the highest standards of integrity and customer satisfaction.At Chubb, I lead a team of skilled adjusters and claims professionals, guiding them through complex cases with expertise and a commitment to excellence. I am adept at navigating the intricacies of property insurance policies, investigating and evaluating claims, and collaborating with various stakeholders to achieve optimal outcomes.My core responsibilities include:• Leading teams through thorough investigations to assess the validity and extent of claims.• Leading adjusters through the entire claims process, from initial reporting to final settlement.• Negotiating settlements with claimants and third parties.• Ensuring compliance with company policies and regulatory requirements.• Implementing strategies to improve claims handling efficiency and customer satisfaction.• Providing training and mentorship to team members to enhance their professional growth.I pride myself on my ability to handle high-pressure situations with composure and professionalism. My analytical skills, attention to detail, and dedication to continuous improvement enable me to deliver results that align with Chubb\'s reputation for excellence.If you’re looking for a seasoned property claims professional with a proven track record of managing claims effectively and delivering superior customer service, feel free to connect with me here on LinkedIn.

Education

• La Quinta High School

  High School Diploma

• California State University, Long Beach

  Political Science and Government