Philip Hancock

WORK HISTORY

EDUCATION

SKILLS

ABOUT PHILIP HANCOCK

Key Skills:• Broad experience and personal interest in the Aviation Industry• Dedicated and professional• Confident in abilities to work with a team or alone using my own initiative• Organised and literate communicator• Excellent interpersonal skills to get the best out of staff• Able to work well under pressure and meet deadlines and targets• Competent using the standard elements of Microsoft OfficeAirinmar Ltd, Finchampstead – June 1996 - Present Joined as Account Manager, currently System Integration Manager• Employed initially as an Account Manager on the BAe support programme• Promoted to Senior Manager in 2003 responsible for providing Customer Support for EMEA and USAC regions• Promoted to Lead CS Team in 2007, responsible for development of and ongoing support for key accounts, such as Cathay Pacific, around Airinmar processes as the accounts mature and customer requirements change to achieve compliance with the various KPI’s• Responsible for the operational elements of new account implementation for many of our major MRO, Manufacturer and Global airline accounts.• Managed a team of around 20 Customer Support staff supporting around a dozen worldwide accounts• Involved in development of many internal and customer facing procedures and IT processes with extensive experience providing solutions as they evolve to meet customer needsAerocontracts, Gatwick – January 1996 - June 1996Sales Executive• Receiving and responding to daily requests, quoting and supplying from stock or sourcing and purchasing required materialReason for leaving; offered position at AirinmarSentinel Aerospace, Longford and East Grinstead – May 1992 - December 1995 ‘Sales Executive’Airclaims, Heathrow – February 1992 - May 1992Aviation AnalystJetborne UK, Shepperton – December 1990 - February 1992 Sales ExecutiveField Aviation (Heathrow) – September 1986 - November 1990