Philip English
Customer Support Professional @HelloGov AI, Inc.
Signup · Get unlimited contacts
WORK HISTORY
Customer Support Professional @HelloGov AI, Inc.
Miami-Fort Lauderdale, FL, US
Provides multi-channel (phone, email, text chat) customer support for an AI powered SaaS Govtech platform, utilizing a proprietary CRM and other automations to expedite government applications and deliver fast, accurate resolutions• Manages a high volume of inbound and outbound daily client interactions while maintaining professionalism• Deescalate challenging situations by actively listening, problem solving and deliver clear, actionable solutions.• Document all client interactions in CRM system with precise detail, ensuring accurate account records and follow up actions• Work effectively in a fast paced, start-up environment, adapting to evolving tools, procedures and client needs
EDUCATION
Oakwood University
Non-Profit/Public/Organizational Management
ABOUT PHILIP ENGLISH
I recently completed a Construction Project Management certification and am transitioning…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.