Phil Flad
Site Leader @ Fareportal | Contact Center Leadership
- Role
- Site Leader at Fareportal
- Location
- Las Vegas, NV, US
- LinkedIn followers
- 500 followers
General Business & ManagementView LinkedIn profile
About Phil Flad
Senior leader with extensive and diverse experience in building, developing and managing…
Experience
Site Leader
Nov 2017 — Present · Las Vegas, NV, US
Associate Director with comprehensive Contact Center leadership responsibility including sales, servicing and administrative support for Online Travel Agency (OTA) covering multiple brands.
Education
University of California, Los Angeles
BA
Skills
- Business Process Improvement
- Forecasting
- Cross-Functional Team Leadership
- Customer Experience
- Financial Analysis
- Leadership Development
- Team Leadership
- Sales
- Business Development
- Call Centers
- Project Management
- Six Sigma
- Business Planning
- Operations Management
- Strategic Planning
- Business Process Design
- Strategic Partnerships
- Customer Satisfaction
- New Business Development
- Credit Cards
- Customer Service
- Relationship Management
- Outsourcing
- Business Analysis
- Coaching
- Analytics
- Mergers & Acquisitions
- Leadership
- Vendor Management
- Account Management
- Change Management
- Financial Services
- Crm
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