Philena Farley

About Philena Farley

More than 15 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales and service calls.•Possess solid computer skills with Microsoft Excel, Microsoft Word, PowerPoint, Publisher, Outlook, Intranet and Extranet software systems, Web Conferencing, Live Chat software.•Ability to offer web support for office software applications.•A team player, acknowledged as “Total Quality Technical Support Professional.”•Develop schedules for service technicians based on call volumes.•Increased customer retention by implementing web services for better communications with clients. •Proactive planning led to notable increase in morale in among service technicians.•Increase quality control with shipments by calling customers to order refills and/or automatic shipment plans• Work well in a high pressure environment due to deadlines & customer demands.• Talented in graphic arts & logo creations.• Strong training skills and explaining complex computer workflows in plain English. • Skilled with computer systems and software for Microsoft/Linux.• Skilled at organizing complex projects, defining project priorities, and delegating tasks

Experience

1. Legal Senior Onsite Service Specialist

   Ricoh USA, Inc.

   Dec 2023 — Present · Columbus, OH, US

   Fueling the legal machine: Possess the legal acumen to navigate client matters, from managing charges to mastering document systems. My expertise ensures smooth operations, from depositions to final judgments.Executive Support: Be the trusted confidante to legal staff, from assistants to partners. Your professionalism and composure ensure deadlines are met, even under pressure.Tech Savvy: Run the full gamut of legal tech, from high-volume copiers to intricate scanning software. Your skills keep the information flowing, accurately and efficiently.Confidentiality Champion: Handle sensitive documents with meticulous care. Your precision and discretion safeguard vital information, ensuring peace of mind.More than just a copy center: Be the hub of productivity. Deliver print jobs, manage deliveries, and assist with off-site projects. Your agility keeps the legal wheels turning.Precision in Print: Master file formatting and OCR to optimize document flow. Your accuracy ensures every page is perfect, from the TOC to the final filing.Trouble-shooting Hero: From paper jams to network glitches, you tackle technical challenges with a smile. Your resilience keeps the legal team focused on what matters most.Beyond the Desk: Straighten conference rooms, assist with moves, and lend a hand with light maintenance. Your dedication keeps the entire office running smoothly.

Education

• Hillcrest HS

  HS Diploma, Calculus

  1988 — 1993

• DeVry University

  Associate of Applied, Science Network System Administration

  2008 — 2011

Skills

• Software Documentation
• Social Media
• Outlook
• Social Networking
• Microsoft Office
• Visio
• Linux
• Social Media Marketing
• Databases
• Online Moderation
• Microsoft Excel
• Powerpoint
• Staff Development
• Team Leadership
• Training
• Technical Writing
• Html
• Online Advertising
• Analysis
• Program Management
• Customer Service
• Online Marketing
• Networking
• System Administration
• Access
• Administration
• Public Relations
• Troubleshooting
• Web Design
• Strategic Planning
• Data Analysis
• Blogging
• Computer Maintenance
• Research
• Project Planning
• Leadership Development
• Public Speaking
• Team Building
• Web Development
• Coaching