Phil Dismuke
Manager, Technical Support - System Operations at VMware Inc.
- Role
- Manager, Technical Support - System Operations at Vmware
- Location
- Lafayette, CO, US
- LinkedIn followers
- 500 followers
About Phil Dismuke
Versatile Customer Service Manager with an in depth background in Technical Support. Particularly skilled in leading client service and operations functions. Demonstrated effectiveness in managing outside vendors as well as internal technical staff. Adept at establishing strong strategic partnerships to achieve organizational goals. Proven ability to leverage strong negotiation and conflict resolution skills. Self-starter with exceptional collaborative skills, relationship management and problem solving abilities. Track record of implementing process improvements and training to improve margins while increasing quality.Core Disciplines:Technical and non technical Support Operations Management• Process Improvement• Outsourcing• Vendor Management• Incident Management• Strategic Planning• Team Leadership• Specialties Operations analysis, leadership, strategic planning and business assessment. Results driven operations and customer support. Management towards Service Level Agreements and other contractual commitments.
Experience
Manager, Technical Support - System Operations
Jul 2013 — Present
Manage department of technical support engineers responsible for supporting the world’s leading virtualization and cloud infrastructure software. Team supports over global customers and partners as a trusted adviser. Prioritizing and establishing goals, standards, and service levels for day to day operations. Increased customer satisfaction and employee engagement.
Education
Metro State University
Master of Business Administration (MBA), Business Administration, Management and Operations
1993 — 1995
Skills
- Call Centers
- Ip
- Sip
- Help Desk Support
- Customer Service
- Voip
- Data Center
- Telephony
- System Administration
- Tcp/Ip
- Disaster Recovery
- Microsoft Excel
- Powerpoint
- Technical Support
- Outsourcing
- Team Leadership
- Call Center
- Networking
- Program Management
- Saas
- Team Management
- Change Management
- Incident Command
- Process Improvement
- System Deployment
- Performance Management
- Cross-Functional Team Leadership
- Vpn
- Strategic Partnerships
- Strategic Planning
- Product Management
- Telecommunications
- Integration
- Wan
- Troubleshooting
- Vendor Management
- Instructor-Led Training
- Management
- Leadership
- Incident Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.