Phil Wood
Associate Director - Service Delivery @Concentrix
Belfast, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Sep 2019 — Present
Associate Director - Service Delivery @Concentrix
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Belfast, GB
Leadership of customer service delivery strategy across multiple global locations and languages.Ensure client engagement through strong communication, relationship management and governance.Drive cross-functional integration and collaboration to support consistency, best practice sharing and continuous improvement.
EDUCATION
1991 — 1994
Northumbria University
Bachelor of Science (BSc)
SKILLS
ManagementForecastingStrategic PartnershipsContact CentersCoachingService DeliveryLeadershipCall CenterStrategic PlanningLeading ChangeRelationship ManagementLeadership DevelopmentPerformance ManagementCall CentersBusiness Development
ABOUT PHIL WOOD
Experienced Senior Bid Manager, Client Services Director and Senior Business…
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