Phil Wendt

About Phil Wendt

Results-driven Customer Support leader with 11+ years of experience scaling high-performing teams, optimizing customer operations, and driving service excellence in fast-growing SaaS, B2B, and Hospitality environments- Proven success in building customer-centric cultures, streamlining support processes, and leading cross-functional initiatives that improve efficiency, retention, and customer satisfaction- Adept at implementing technology-driven solutions, designing impactful training programs, and driving continuous process improvements to support business growth- Passionate about developing customer experience strategies that enhance engagement, reduce churn, and deliver measurable impact.I believe in transparency, providing empowerment through information, resources, and guidance to enable other to make good/smart decisions on their own. Trust needs to be given Day 1. I believe in always choosing a positive intent mindset. There is always a new perspective to consider to be more adaptable to others, to collaborate on and achieve common goals. I believe that better solutions come from asking better questions. I believe all feedback is valuable. I value the perspective and opinions from others, as I only know what I know based on my own experiences. I believe, as a Leader, in leading others from the front of the lines. To always be willing and excited to do anything that could be asked of others. I believe in making and celebrating mistakes. There is no such path to growth that does not involve mishaps. I believe in being adaptable, collaborative, and inclusive. I am never afraid of changing my mind if there is data that proves otherwise. I believe that the best stories are told with data. I am passionate about data analytics and using data as a tool to aid in collaboration & communication, allowing different teams and departments to align on common goals. I believe in the power of \"why\"- defining and delivering clear and adaptable expectations and vision statements. My highest measurement of personal success is how I can positively impact and influence the success of something or someone else. I am driven to help and support others and will always look for opportunities to leave something better than once found.

Experience

1. Customer Success Manager

   Reveal

   Jun 2025 — Present · Chicago, IL, US

Education

• University of Wisconsin-Milwaukee

  Bachelor of Business Administration (BBA), Human Resources Management/Personnel Administration, General / Finance

  2015 — 2017

Skills

• Time Management
• Customer Service
• Training
• Team Leadership
• Leadership