Phil Thompson
Director, Process Improvement & Design @Zions Bancorporation
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WORK HISTORY
Director, Process Improvement & Design @Zions Bancorporation
Salt Lake City, UT, US
Guiding the bank\'s efforts of improving the work by reducing customer friction, saving employee time and enabling higher-value work. Focused on simplifying and improving end-to-end customer experiences through understanding, measurement, mapping, and targeted process & technology improvements aligned with objectives.
EDUCATION
University of Utah - David Eccles School of Business
MBA, Information Technology
Brigham Young University
BA, International Studies
ABOUT PHIL THOMPSON
I thrive in situations that are significant and have a positive influence on customers, colleagues and my organization. I\'m a maximizer, I am determined to transform strengths into excellence. I thoroughly enjoy seeing team members thrive in a culture of continuous improvement, all hands-on generating ideas to provide value to our customers. As a leader, I strive to inspire others to be determined to improve themselves. I have been in banking in one form or another for the last 20 years. I started in software development, then moved to customer-facing positions within Treasury Management. I love to work with businesses and help the people behind them fulfill their dreams. Banking is about helping - it is rewarding to see it contribute to their happiness.My primary value is family. I enjoy traveling and experiencing new places with them and seeing their excitement. There is nothing more rewarding than seeing my kids learn the importance of determination and seeing the resulting improvements.
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