Phil T
Director of Managed Security Services @CYSIAM
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WORK HISTORY
Director of Managed Security Services @CYSIAM
EDUCATION
Cardiff Metropolitan University
Post Graduate Certificate, Sustainable Leadership
University of Wales Institute Cardiff
Bachelor's degree, English Language and Literature, General
ABOUT PHIL T
I am a highly capable Customer-First Operations Director with a wealth of leadership experience in SaaS solutions, Cyber Security, Networking, and Project Management. Extensive background in managing and developing technical NOC and SOC teams, and coordinating the activities of Product, Engineering, Technical Support, Managed Services, and Infrastructure Management teams in a geographically dispersed multi-tenant environment (physical and cloud) to provide an outstanding Customer Experience. With a people-first approach, I firmly believe that coaching, mentoring, and leadership go hand-in-hand with delivering superior levels of customer service and service support. By promoting self-development and creating clear role descriptions and career paths for my team, I ensure a sense of purpose and of opportunity leading to high levels of employee engagement.
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