Phil Stenstrom

Director, PDX Innovation & Customer Experience | Portland International Airport | America\'s Best Airport

Role
Director, Pdx Innovation & Customer Experience at Port of Portland
Location
Portland, OR, US
LinkedIn followers
500 followers

About Phil Stenstrom

My value proposition is simply this: I rapidly master new technical information, build durable relationships with everyone, and develop coalitions that deliver results. I have done that multiple times and in diverse settings - at airports and seaports, in private sector and public entities, in the US and globally. You\'ll find I\'m a respected team leader & energetic manager, currently in airport operations and more generally in transportation and IT. Deep technology management experience helps me connect business strategy with effective technology.I\'m a dual citizen with international work experience in North and South America and I speak Spanish. As a PMP-certified project manager I plan and successfully deliver complex projects. Fourteen years of experience as a volunteer conflict mediator and community facilitator means I am very comfortable in high-emotion conflict settings and am often able to negotiate positive outcomes. More recently I gained deeper experience implementing social equity programs and convening race and gender discussions in both community and workplace contexts. As a leader with cultural competency I acknowledge my own biases, embrace myriad cultural frameworks, and successfully navigate cultural differences.In addition to my MBA I have completed numerous post-graduate programs, including selection as a Rotary Peace Fellow in 2017. This amazing program funds Fellows\' studies in peace and conflict resolution for three months in Bangkok, Thailand with an international cohort.Keywords Aviation leadership executive information technology airside airport operations seaport pmp project management international global experience airport port director AAE landside customer excellence conflict resolution FAR Part 139 civil aviation MBA IT service delivery IT program management innovation iot bi acris

Experience

  1. Director, Pdx Innovation & Customer Experience

    Port of Portland

    Jul 2024 — Present · Portland, OR, US

    Added the PDX Customer Experience portfolio while retaining responsibility for PDX Innovation. Recognizing the strategic nature of both portfolios, the Port of Portland elevated the role to Director level, reporting to the Chief Aviation Officer.

Education

  • Tecnológico de Monterrey

    MBA Exchange program

  • University of California, Santa Barbara

    Bachelor of Arts (B.A.)

  • University of Washington - Michael G. Foster School of Business

    MBA

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Phil Stenstrom — Director, Pdx Innovation & Customer Experience at Port of Portland in Portland, OR, US | Unifers