Phil Schreiber

WORK HISTORY

EDUCATION

SKILLS

ABOUT PHIL SCHREIBER

Who am I? I’m a high-achieving and innovative professional with a record of success in effective strategy implementation, business planning, operations, and finance while driving competitive advantage under dynamic conditions. Articulate and effective Desktop Support Representative with solid management capabilities and a consistent track record of successfully initiating and implementing solutions and completing projects to specification on time and under budget. Adept at setting up software and operating systems and installing computer peripherals that enable computers to connect to networks and computing resources.As the Desktop Support Representative at IPEX Group of Companies, I demonstrated strong committee procedures and techniques as the first level of support for all tickets – solved all incidents, if possible, escalated to a higher level; if not, escalated requests up to the appropriate team and fulfilled if within level 1 scope of support. I thrived at performing hardware and software troubleshooting and installation with unusual accuracy and excel in developing innovative and creative solutions. Career Highlights • Excelled in effective and positive communications in answering calls on the Ipex Service Desk via Teams and conveyed an impression that reflects favorably upon the organization\'s public relations.• Provided in-person support to all Ipex personnel in all Ipex and Canplas offices in Edmonton when required and achieved optimal levels of personal performance while demonstrating the ability to achieve desired results.• Organized effectively to achieve greater results, engaged in training when requested, and positively influenced the organization by participating in weekly meetings with Service Desk Manager.• Reset Passwords for Windows and various software programs and displayed consistency, dependability, and accuracy in carrying out responsibilities to a successful conclusion.• Granted or removed access as requested by various groups and achieved results when confronted with major responsibilities and limited resources.• Created satisfying solutions in response to customer services inquiries in person, via email, or over the phone based on training provided.• Updated Active Directory information and network drive spreadsheets, provided management with valid and reliable information when inventory ran low for replenishment, and sent all shipping information to the Service Desk manager for tracking.Don\'t hesitate to contact me at p••••••••@gmail.com or (C) 78••••••43 for consultation or opportunities.