Phil P.
IT Service Delivery Manager @Clancy
Signup · Get unlimited contacts
WORK HISTORY
IT Service Delivery Manager @Clancy
Harefield, GB
Currently working at Clancy, one of the largest privately-owned construction firms in the UK, as IT Service Delivery Manager. This involves managing a team of seven first and second line Service Desk, desktop and Mobile Analysts while also fulfilling the following ITIL Service Management roles:• Change Manager• Incident Manager• Problem Manager• Access Manager• Service Catalogue Manager• Service Level Manager• Supplier Manager• Configuration Manager• Knowledge ManagerAlways striving to reduce spend and maximise value where possible, particularly when managing laptops, desktops and mobile devices, telecoms contracts and software licences.Implemented an IT Service Management system. Create sophisticated Power Apps and Power Automate flows to reduce manual effort and errors, and increase efficiencies.
EDUCATION
Coventry University
Bachelor of Science - BSc (Hons)
ABOUT PHIL P.
ITIL Intermediate qualified Service Delivery Manager with more than 20 years’ experience of managing varied IT services, operations, systems and suppliers within the ITIL framework, both on-premise and Software as a Service (SaaS) across multiple sites. Progressed support teams from reacting to issues and systems reaching end of life to proactive service functions with roadmaps for upgrades and continual service improvement plans. Very highly regarded by business owners for excellent service and enabling non-IT people to understand IT concepts. Award-winning leader who puts other people (especially team members) first to keep morale, and so service levels, high. Project board member that advises on application selection and strategy.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.