Phil Oxley
Incident and Problem Manager @ClearBank
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WORK HISTORY
Incident and Problem Manager @ClearBank
SKILLS
ABOUT PHIL OXLEY
With over 20 years of experience in IT operations and incident management, I am a CSOC IT Service Duty Manager at BT, a leading global communications provider. I am ITIL certified and have a proven track record of ensuring the availability of critical IT systems and services for BT\'s customers and stakeholders.As a leader and a team player, I proactively collaborate with colleagues across the organisation to resolve service impacting issues, manage emergency changes, and produce quality reports and communications. I also mentor and train new and existing staff, and create processes and procedures to improve working practices and operational efficiency. I am passionate about continuous improvement, problem resolution, and stakeholder management, and I thrive in high pressure environments.
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