Phil Oconnor

Group IT Service Delivery Manager @Alexander Dennis

Wigan, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

May 2008 — Present

Group IT Service Delivery Manager @Alexander Dennis

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Management of the IT Service Delivery team at Alexander Dennis Limited serving employees across 11 sites supporting a wide range of activities including manufacturing, field service, sales, engineering and business support. This exposes me to a wide range of technologies including remote delivery of centralised applications/services (Citrix and Web Based), IP based call centre tools (Cisco CM, IPCC and CRS), mobile working technologies, CAD solutions and a wide range of other applications, all of which are supported by my team to 1st, 2nd and some 3rd line.

EDUCATION

1991 — 1994

Liverpool John Moores University

Bachelor’s Degree, Countryside Management Bsc hons

1989 — 1991

South Mersey Community College, Riversdale Rd, Liverpool

Access to Higher Education Certificate, Access to Higher Education Certificate

SKILLS

Time ManagementKpi ReportsProblem ManagementIncident ManagementBudget MonitoringBusiness Process ImprovementOperations ManagementProject ManagementAutomotiveIT OperationsPolicyIT Service ManagementChange ManagementProcess ImprovementNegotiationContract ManagementContinuous ImprovementTeam LeadershipManufacturing

ABOUT PHIL OCONNOR

I am a motivated, proactive and tenacious IT Leader with 20+ years’ experience within…

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Phil Oconnor — Group IT Service Delivery Manager at Alexander Dennis in Wigan, GB | Unifers