Phil Letheren

WORK HISTORY

ABOUT PHIL LETHEREN

A highly driven, experienced, and knowledgeable Senior QA Leader with 15+ years’ experience delivering strategies, testing solutions, quality assurance, and process governance. Proven line management, mentoring, and building QA frameworks that accelerate delivery and reduce defects. QA in Microsoft Dynamics 365, Power Platform, and custom web applications, leveraging Playwright, Cypress, TypeScript, and Azure DevOps to create scalable pipelines. Experienced with Microsoft Copilot, GitHub Copilot, to enhance productivity. Committed to maintaining ISO 9001 standards and driving continuous improvement. EXECUTIVE SKILLS• Experience leading teams to deliver high Quality Assurance for software solutions.• Excellent communication skills able to interface at all levels.• Absolute hands-on commitment to delivering the highest standards of QA in projects.• Leadership skills in motivating both technical and nontechnical staff in the delivery of objectives.• Stakeholder management experience delivering across organisations to delivery strategic QA outcomes.• Excellent technical knowledge and skills obtained through testing different technologies, ensuring I.T solutions best meet the need of various clients.• Excellent diagnosis, problem and risk management, ability to remain calm under pressure.• QA on projects using waterfall, Agile and other bespoke methodologies.CORE COMPETENCIES • Testing Types: Functional, Regression, UAT, Non-Functional, Static, Exploratory, API.• Automation & Languages: Playwright, Cypress, TypeScript, JavaScript• AI Tools: Microsoft Copilot, GitHub Copilot, MCP, Cursor• Test Management: Jira, TestRail, Azure Test Plans, Quality Center, many others• APIs & Databases: Postman, SQL Server• Quality Governance: ISO 9001, ISO 14001, ISO 27001• Leadership: Line management, team mentoring, resource, and capacity planning.