Phil Kitchen

Founder & Managing Director @Customer Contact Panel

Sheffield, GB

Having sold Voice to Capita back in April 2015, my next step was to set up Customer Contact Panel (CCP).My main focus behind setting up CCP was to help UK businesses source and onboard best-fit contact centre and technology providers to help with their customer contact needs.Over time, the network has grown from strength to strength, supporting global clients with our resourcing network now consisting of over 170+ global outsourcer partners, covering functions such as (but not limited to) Customer Service, Sales, Appointment Setting, Lead Generation and Multi-lingual Support. What is unique about the CCP network is that all partners are continually audited and vetted by a independent third party. This enables myself and my team to offer a safe pair of hands approach to our clients and their customers.We\'ve applied the same approach with contact centre technology, providing our clients with best in class technological solutions for their customer contact needs. From Chat GPT to Process Automation, our network of 100+ technology partners provides a solution for any need.Over the past couple years CCP has provided one-off consultative support to our clients and partners. We provide this support on a case-by-case basis, only accepting assignments we can add real value to. From mergers & acquisitions to end-to-end customer strategy reviews, we are here to support our clients/partners at any time.Finally, the key driving force behind CCP is my team. At CCP we have assembled a superb panel of experts, all of which have extensive on-the-job experience working in the contact centre industry (for many years may I add). From Data Protection to Payments Compliance, there\'s no better team in the industry out there.If you are a business looking for support with your customer contact requirement, then please do drop me a note, my email address is p••••••••@customercontactpanel.com