Phil Heighes
Integrations Director @Equilibrium Financial Planning
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WORK HISTORY
Integrations Director @Equilibrium Financial Planning
SKILLS
ABOUT PHIL HEIGHES
Operations Director and senior leader with extensive experience scaling and transforming operations across fintech, financial services, and regulated retail environments. Proven track record in leading multi-site, multi-country teams, delivering regulatory compliance, driving operational performance, and improving customer outcomes.Highly experienced in FCA and ASIC-regulated environments, complex change programmes, and building high-performing, employee-centric cultures. Known for combining structure, accountability, and commercial focus with a strong commitment to customer experience and people development.I lead from an employee-centric philosophy, and properly consider all stakeholders in my actions and decisions. Furthermore, I move with a clear sense of purpose, and have an ability to bring others along by encouraging open, honest two-way communication. demonstrating understanding and consideration of others’ views. I’m proven to be a forward-looking leader, with a sense of humour and a bias for actually getting things done.
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